February 3, 2025
Comanche ISD is actively monitoring a recent cybersecurity incident that
impacted PowerSchool, a company that provides Comanche ISD with student information
management software.
Specifically, we recently learned that on December 28, 2024, PowerSchool discovered that an
unauthorized actor gained access to certain customer data, potentially including some
information relating to Comanche ISD. At this time, broadly speaking, our understanding is that
the elements of information involved in this incident generally may include the following:
names, contact information, dates of birth, Social Security numbers, medical alert information,
and other related information.
We understand that on or about January 29, 2025, PowerSchool began sending notifications via
email directly to certain impacted individuals and families to notify them of the incident. It is
anticipated that these incident notification emails from PowerSchool will be sent to affected
individuals and families on a rolling basis in the coming days and weeks. As of January 29,
2025, PowerSchool has represented its investigation into the incident has not yet concluded.
As such, our understanding of the scope of the incident is actively evolving and there remains a
possibility that those families who have not yet received an email from PowerSchool may
receive one in the future, along with further communication from Comanche ISD.
While we await final findings from PowerSchool concerning the scope of the impact of this
incident, it is important to remain diligent in reviewing your financial account statements and
credit reports for fraudulent or irregular activity on a regular basis.
PowerSchool is offering two years of complimentary identity protection services to students and
educators whose information was involved. For adult students and educators, this offer will also
include two years of complimentary credit monitoring services. If you are interested in enrolling,
please sign up via one of the two following options:
Option 1 from PowerSchool: If the Involved Individual is 18 or Over
Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59
Visit the Experian IdentityWorks website to
enroll: http://www.experianidworks.com/plus
Provide your activation code: CTYU949PRK
For over the phone assistance with enrollment or questions about the product, please
contact Experian’s customer care team at 833-918-9464
Be prepared to provide engagement number: B138812
Experian’s call center hours are Monday through Friday, 8:00am through 8:00pm Central
Time (excluding major US holidays.)
Option 2 from PowerSchool: If the Involved Individual is Under 18
Ensure that you enroll by May 30, 2025 (Your code will not work after this date at
5:59 UTC)
Visit the Experian IdentityWorks website to enroll: Enroll Now
Provide your activation code: CEBP456TRK
For over the phone assistance with enrollment or questions about the product, please
contact Experian’s customer care team at 833-918-9464
Be prepared to provide engagement number: B138813
Further, PowerSchool has set up a dedicated response line for this incident. The response line is
available Monday through Friday, 8:00 am to 8:00 pm Central Time. You may contact
PowerSchool’s response line directly at (833) 918-9464. Additionally, PowerSchool has
published additional information on its website, which is available at:
https://www.powerschool.com/security/sis-incident/notice-of-united-states-data-breach/
We acknowledge this may be concerning news. As always, our #1 priority is to ensure the safety
and security of our students, staff and community. We will share further updates as relevant
information becomes available.
Sincerely,
Comanche ISD